QC (Quality Control) notes from your SuperBuy agent are a crucial final checkpoint. They contain invaluable insights about your item's color, fit, and material quality
What Are QC Notes & Photos?
After your purchased item arrives at the SuperBuy warehouse, a QC agent inspects it against your order details. They provide high-resolution photos
Key Purpose:
Decoding the QC Note Components
1. Color Assessment
Notes here address color accuracy. Be mindful of warehouse lighting
2. Fit & Dimensional Check
For apparel and shoes, agents often provide measurement photos
3. Material & Craftsmanship Quality
This is subjective but vital. Agents comment on perceived quality.
- "Material feels good, stitching is neat."
- "Fabric is thinner than expected.""Loose threads found."
- "Logo embroidery is clean/accurate."
- "There is a smell"
- "Fabric is thinner than expected.""Loose threads found."
4. Flaws & Imperfections
The most critical section. Agents will explicitly point out defects.
- "Small scratch on the left buckle."
- "Stitching flaw on the inner lining."
- "Glue stains around the sole."
These notes are usually accompanied by close-up photos
How to Make Your Decision: Approve, Exchange, or Return?
| Scenario | Recommended Action |
|---|---|
| Notes are positive, and photos match your expectations. | Approve for shipment. |
| Minor flaws noted (e.g., loose thread, minor color variation) that you can accept. | You may still approve |
| Major flaws, wrong item, or significant size/color discrepancies. | Request an exchange/return |
| Unclear from photos (e.g., cannot judge material texture). | Ask for more photos or a video. |
Final Tips for Reading QC Notes
- Always view the HD photos zoomed in.
- Context is key.
- When in doubt, communicate."Contact Agent"
- Act promptly.
- Context is key.
By carefully analyzing QC notes and photos, you leverage SuperBuy's service to its fullest, minimizing surprises and ensuring you only ship items you are truly satisfied with.