Proactive Steps to Prevent Losses and Disputes During Transit
International shipping with LoveGoBuy offers incredible access to global markets, but it also comes with inherent risks such as weight disputes, lost items, or damage. A key, often overlooked, preventive measure is the simple practice of recording parcel dimensions and packaging details
The Golden Rule: Document Before You Ship
The moment your consolidated parcel is prepared by LoveGoBuy's warehouse, your responsibility for documentation begins. Comprehensive records serve as your primary evidence in case of any discrepancy with the carrier.
1. Photographic Evidence
- Stage 1:
- Stage 2:inner packaging
- Stage 3:sealed outer box
- Tip: Ensure photos are timestamped or include a note with the date and LoveGoBuy parcel number.
- Stage 2:inner packaging
2. Detailed Measurements
- Record the exact dimensions
- Use a measuring tape and note the units (cm/in).
- Record the gross weightnet weight
3. Inventory List
- Create a precise list of every item inside the box, including quantities, descriptions, and declared values.
- Cross-reference this list with your LoveGoBuy order summary for consistency.
How This Documentation Protects You
▶ Resolves Weight Disputes
If the carrier's measured weight differs significantly from yours, your pre-shipment photo of the box on the scale provides indisputable proof. This can rectify incorrect charges for dimensional weight or overweights.
▶ Substantiates Missing Item Claims
Should a box arrive tampered with or with missing contents, your detailed inventory and photos of the items before packing are vital for filing a successful claim with the shipping insurer or carrier.
▶ Streamlines Customer Support
When contacting LoveGoBuy support with an issue, providing this information immediately accelerates the investigation process, leading to a faster resolution.
LoveGoBuy Proactive Shipping Checklist
- I have taken clear, dated photos of my items before packing.
- I have recorded the sealed box's dimensions and weight.
- I have a detailed written inventory of the parcel's contents.
- I have stored all documentation (photos, list) in a secure folder linked to my LoveGoBuy parcel ID.
- I have used this information to accurately fill out any customs declaration forms.